Apply your passion and skills in a role that allows you to give back to those who have served our country and to support and honor veterans. If you are driven to serve those who have protected our freedom, consider joining our team at Great Plains Veterans Services Center (GPVSC) as our Veterans Outreach Case Manager in Box Elder, Montana.

Great Plains Veterans Services Center (GPVSC) is a non-profit organization dedicated to providing safe, reliable transportation and essential services to Veterans. These services include assistance with transportation to and from VA health care facilities and authorized non-VA health care appointments for Veterans from all military branches and age groups. GPVSC serves rural areas in Montana, with offices in Box Elder, Browning, Big Timber, Fort Belknap, and Scobey. These regions face challenges in accessing VA healthcare, and GPVSC helps bridge that gap by offering additional services, such as local transportation, counseling (e.g., PTSD support), groceries, utilities assistance, temporary housing, elderly care, firewood distribution, and funeral/gravesite services. Temporary employment opportunities are also available to help Veterans transitioning back to civilian life.

JOB OVERVIEW

As a Veterans Outreach Case Manager, you will become part of the Veterans Support Services program, including the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SFSPGP). The incumbent provides outreach to Veterans, conducts data collection on services needed by individual Veterans and family members, coordinates services and resources to Veterans to ensure their overall well-being is satisfactory and sufficient to build and maintain a quality lifestyle. The individual works in a manner which supports the mission of GPVSC, to ensure daily operations, procedures and standards are maintained in accordance with federal, tribal, and state laws and regulations.

This position will be responsible for many duties, including but not limited to:

• Conducting needs assessments for Veterans by making home visits and networking with Veterans throughout the community. Needs assessments include interviewing to identify challenges, barriers, and successes to establish a quality life, stable home, employment and/or education enrollment for Veterans.
• Manage the follow-up of developed work plans to ensure Veterans are receiving necessary services.
• Serve as an advocate for Veterans by helping them obtain all necessary military documentation and records needed for Veteran benefits and claims.
• Provide information to tribal and local service providers about VA benefits in order to create a collaborative effort to help Veterans and their families.
• Maintain office filing and record-keeping systems; enter, edit, and retrieve Veteran military and benefit records.

KNOWLEDGE, SKILLS, and ABILITIES

• Computer literacy, in Microsoft Office Suite.
• Ability to maintain a calm and positive demeanor in the event of difficult interactions.
• Ability to display non-judgmental and empathetic listening skills.
• High degree of detail-oriented skill level.
• Knowledge and understanding of the importance of adhering to confidentiality standards.
• Ability to work collaboratively and maintain a positive work environment.
• Skill in establishing rapport and working to build and maintain effective working relationships with Veterans, staff, and community agency representatives.
• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
• Ability to understand and adhere to required administrative policies and procedures.
• Excellent communication skills to ensure efficiency and quality customer service with people from varied backgrounds.

MINIMUM QUALIFICATIONS

• Three years of experience providing social services outreach or other directly related work.
• Preferred: Formal education in social work, sociology, psychology or other directly related fields.
• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work will be considered.

The Great Plains Veterans Services Center may provide a training assignment for chosen candidates who do not meet minimum qualifications. Employees in training assignments may be paid a lower starting wage. Conditions of the training assignment will be stated in writing at the time of hire.

PHYSICAL DEMANDS and WORKING CONDITIONS

• Must be able to work on a computer for up to 8 hours per day.
• Day travel will be required to meet our veteran’s needs.

ADDITIONAL INFORMATION

• Benefits include SEP retirement plan, paid time off (including two paid weeks off over the Christmas/New year Holiday) and holidays.
• Health insurance is not covered.
• Must maintain a valid Montana driver’s license or a US driver’s license with the ability to attain a Montana Driver’s License within 60 days of hire and an acceptable driving record.
• Successful applicants are subject to drug testing, and criminal history checks. Criminal history checks will be evaluated on a case-by-case basis, and we encourage all qualified individuals to apply.

To apply, please send resume and/or completed application form by copying this link https://wkf.ms/3YnUHhh or by mail to Attn: Veterans Outreach Case Manager – Box Elder, PO Box 1251, Helena, MT 59624. This position is open until filled with a first review of applications on September 9, 2024. Call with questions or to get an application at 406-442-4934.

Great Plains Veterans Services Center is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $20.65 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Box Elder, MT 59521: Relocate before starting work (Required)

Work Location: In person