Job Description

Operating Title

Long Classification Title

Campus Location

Department

Summary of Position

Acceptable minimum level of education

Acceptable minimum years of experience

Posting Number

Other minimum qualifications

• Bachelor’s degree and six years of experience in information technology field, Associate’s and eight years, or combination of education and experience equal to ten years
• Experience with Docker technologies
• Experience with Tomcat, Jenkins, and related Java application service technologies
• Experience with Salt and/or SCCM
• Experience with GitLab
• Experience with scripting for CI/CD, DevOps, and general automation of processes
• Experience with relational database technologies e.g. MySQL, MariaDB, SQL Server, Azure SQL service, AWS Aurora
• Experience managing enterprise server operating systems in virtualized and cloud-based enterprise environments
• Experience managing and supporting enterprise applications
• Experience with creating and maintaining both internal and user-facing documentation
• Great organizational and time management skills
• Effective oral and written communication skills
• Self-motivated and able to work both independently and within a team
• Ability to work effectively while remote, including remote customer support

Additional Preferred Qualifications

• Certifications in cloud platforms such as AWS or Azure
• Certifications in DevOps or CI/CD practices
• Demonstrable education, certifications, or experience with site reliability engineering or service performance management
• Certifications in IT Security related subjects and services
• Experience with big data technologies e.g. MS Fabric, MongoDB, ElasticDB, etc.
• Working knowledge of Active Directory/EntraID 
• Windows and Unix file sharing (FSRM)

Salary Information

Quicklink for Posting

Percent Time Information (FTE)

Grade

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Open Until Filled

Posting Open to Internal Candidates Only?

Interested Internal Candidates Exist?

Job Category

Appointment Type

Drivers License and Physical Requirements. Please check all items that apply.

Duty/Responsibility

• Assist with developing strategies to automate lifecycle management processes that streamline overall operations to meet customers’ needs.
• Ensuring proper security controls are in place, are monitored, and are both reportable and auditable. 
• Provide technical guidance and support to the customer and participate in planning meetings as necessary to support the application lifecycle. 
• In coordination with the Technical Leads, provide technical guidance to the team in resolving complex issues and ensuring timely incident resolution.
• Propose and implement accepted solutions to improve efficiency and productivity through automation of processes and workflows.
• Contribute to the development of the team skillset, tools, processes, and standards.
• Ensures the design of the virtual machine and cloud-based compute and storage infrastructure is documented, scalable, reliable, optimized, secure, repeatable, reportable, and auditable.
• Plans backup and recovery operations to ensure resiliency and business continuity in a disaster recovery scenario.

Duty/Responsibility

• Assist the technical leads in developing strategies to effectively manage, update, and automate processes that streamline operational work tasks to better meet our customer’s needs.
• Ensure the design of the virtual machine and cloud compute and storage infrastructure is documented, scalable, reliable, optimized, secure, repeatable, reportable, and auditable.
• Plan backup and recovery operations to ensure business continuity and resiliency in a disaster recovery scenario.
• Provide technical guidance and support to the customer and participate in planning meetings as necessary to support the application.

Duty/Responsibility

• Contribute to the automation and efficient management of VM and cloud-based resource provisioning and lifecycle.
• Assist with the automation of monitoring service performance and resource utilization.
• Support the implementation of AI enhancements to improve IT automation processes and solutions.
• Collaborate with other functional teams to ensure high availability, stability, scalability, and fault tolerance of all managed resources
• Assist with the creation, management, and curation of technical documentation.

Duty/Responsibility

• Provide after-hours coverage for time sensitive, scheduled, critical events, addressing production issues, or other changes.

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