Reporting to Director of Admissions, the Associate Director of Enrollment Operations is a key member of the admissions team, responsible for managing enrollment events, communications, and the student ambassador program. This role focuses on ensuring the smooth operation of admissions processes and enhancing the experience of prospective students and their families. By fostering effective communication, organizing impactful events, and leading a dedicated team of student ambassadors, the Associate Director will play a crucial role in driving the institution’s recruitment and enrollment efforts. The Associate Director should be able to utilize the College’s CRM platform, and communication software to develop new strategies to target and develop multiple communication and event strategies

 

• Plan, coordinate, and execute enrollment events, including open houses, information sessions, campus tours, and other recruitment activities.

• Collaborate with various departments to ensure events are well-organized and align with institutional goals.

• Evaluate the effectiveness of events and make recommendations for improvements.

• Develop and maintain event budgets, ensuring cost-effective use of resources.

• Develop and manage communication plans for prospective students and their families using CRM and other communication software.

• Ensure timely and accurate delivery of information regarding admissions processes, deadlines, and events.

• Craft engaging and informative content for emails, newsletters, and other communication channels.

• Supervise the Enrollment Communications Coordinator, providing guidance, support, and professional development opportunities, and oversee the recruitment, training, and supervision of student ambassadors.

• Provide professional development and on-the-job training to student ambassadors.

• Develop and implement strategies for leveraging student ambassadors in recruitment efforts and social media campaigns.

• Monitor and assess the performance of the student ambassador program, making adjustments as needed to maximize its impact.

• Performs related duties as assigned.

 

Bachelor’s Degree required, Master’s Preferred

• At least 2 years of experience in higher education admissions.

• Demonstrable experience utilizing Customer relationship management (CRM) systems required.

• Experience with Ellucian CRM Recruit, and Colleague student information system preferred.

• Experience with content creation tools and communication software.

 

• Must possess robust knowledge of enrollment management

• Data collection and data analysis skills are required.

• Marketing and sales skills are required.

• Working knowledge of social media platforms

• Ability to incorporate appropriate technologies in the recruitment process.

• Must possess strong customer service skills to interact tactfully with students, the general public, faculty, and other staff members as well as a customer services training background.

• Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.

• Analytical and problem-solving skills and strong attention to detail.

• Ability to take required initiative to solve problems.

 

• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.

• Some travel required.

 

$70,000 - $72,000

UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled

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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.

Full Time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Mandatory overtime is required throughout the year, especially at peak times. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.