Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. May be assigned to flex or float between UCSD Health Rehab sites.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.

• Three (3) years of related experience.

• Previous Call Center or Front desk experience.

• Knowledge of third-party payors including federal, state and private health plans.

• Demonstrates problem solving ability.

• Ability to work under pressure, demonstrate computer skills and ability to multi-task between multiple systems during calls.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.

• One (1) year of EPIC & Cadence experience, or equivalent system.
• Bilingual English/Spanish.
• Ability to prioritize and process therapy referrals based on diagnosis and medical information.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.