IT@JH Health IT is seeking an Epic Application Coordinator (AC) II who participates in the development and design of the application(s) for which the AC is responsible and is required to gain an in-depth knowledge of the assigned Epic module(s).

Specific Duties & Responsibilities

• Demonstrates basic knowledge of computer systems, applications and interfaces as acquired through a degree program in Business Administration, Information Technology, Computer Engineering, or Clinical studies.
• Exhibits ability to gather the appropriate data and devise and design simple systems solutions to user issues and problems.
• Demonstrates ability to devise simple benchmarking metrics to assess system performance.
• Demonstrates a basic understanding of the clinical or business operations functions.
• Demonstrates attention to detail in data gathering, specifications development and documentation and record keeping.
• Communicates effectively with users, colleagues and developers.
• Demonstrates basic degree of analytical skill.
• Works under direct supervision in support of team initiatives.

On-call Requirements

• On-call rotation as designated by manager.
  

Special Knowledge, Skills & Abilities

• Ability to handle analysis, design, system configuration and testing tasks at a low to medium level of complexity.
• Ability to incorporate policies, procedures, and specific clinical practice and/or business processing needs into information systems training.
• Excellent customer service skills.
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
• Strong organizational skills in managing multiple priorities.
• Uses critical thinking skills regarding use of the clinical/business operations software applications.
• Proficiency in Microsoft Office applications – Word, Excel, PowerPoint, with proficiency in Microsoft Visio and Project desirable.
  
• Demonstrates expertise in technical design techniques for related software applications.
• Demonstrates knowledge of project management principles as they relate to assigned tasks.

• Bachelor's degree, education or health related field with educational courses.
• Two years operational experience in a clinical or healthcare business operations setting or two years experience in Information Technology.
  

• Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for required education, to the extent permitted by the JHU equivalency formula.
  

• Required to complete and pass certification in assigned Epic application module(s) within 120 days of employment in this role.
• General understanding of the work flows in clinical or healthcare business operations.
  

• Experience with implementing clinical and/or healthcare business information systems in a large-scale and complex healthcare organization.
• Epic Certification in the module(s) being represented.
• Experience in Epic installations.
• Knowledge of the current healthcare environment.
• Experience in developing business and/or clinical workflows related to the assigned application module.

Classified Title: EPIC Application Coordinator II 
Role/Level/Range: ATP/04/PD  
Starting Salary Range: $62,900 - $110,100 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon-Fri, 8:3am0-5:00pm 
Exempt Status: Exempt 
Location: Hybrid/JH at Harbor East 
Department name: ​​​​​​​IT@JH Health IT  
Personnel area: University Administration