Technician, Campus Technology
Job Description
Job Summary
Tier-2 Campus Technology Technician provides basic support for computers, software and related technology used at multiple campuses/locations. Supports district-wide software upgrades, hardware distribution, A/V support, technology replacement, event support, and asset management. Works collaboratively with Tier-3 in the deployment and installation of software and district-wide initiatives. Provides customer support to meet instructional and educational needs throughout the district.
ESSENTIAL FUNCTIONS
Provide Tier 2 IT support at all HCC locations. This may include the deployment of IT equipment, basic troubleshooting for computers, cabling, network, telephony, printers, Wi-Fi, peripherals, audio-visual/classroom/lab technology, applications, and other tasks assigned to Tier-2.
Provide timely end-user support at any or all locations district-wide, as assigned.
Document activities and workload using Service Now.
Assisting with the storage, inventory, and deployment of IT assets, which includes the entire equipment lifecycle from receiving to recycling for all HCC locations.
Move and distribute IT assets. This requires the ability to move up to 50 pounds in weight, work in a warehouse setting, and the ability to drive an HCC-provided vehicle (car, van, or box truck).
Install, troubleshoot, and maintain A/V equipment. This requires the ability to work on technology that is mounted in the ceiling or high on a wall, and to move projectors or other technology, approximately 25 pounds, to the top of a ladder or scaffold.
Technicians may be assigned permanently or temporarily to any location district wide. It is a requirement to have reliable transportation and to be on the approved driver's list to meet this travel requirement.
The ability to support technology during HCC operating hours, including early mornings, nights, and weekends.
Provide “event support” district-wide, at HCC facilities, as assigned, which may exceed HCC operating hours.
Work collaboratively with CTS Tier-1 (Service Desk) and Tier-3 (CTS System Support).
Promote security awareness to customers through actions and advocacy.
Develop and maintain good working relationships with all customers and IT.
Assist with the evaluation and testing of new campus hardware and software.
Work under the supervision and direction of the Regional Manager, Lead Campus Technology Technicians, and Senior Campus Technology Technicians
Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education & Experience
- Associate’s degree or certification in Computer Science or a related field required
- 4 years directly related work experience may be substituted in lieu of degree
- 2 years recent experience in hardware/software technical support required (HCC experience is considered on a two for one basis)
Licensing & Certification
- Valid Texas Driver License
- Valid car insurance
- ITIL Foundations V.4 or higher preferred
Special Skills
- MS Office Programs
- Operating Systems
- Basic hardware/software installation and troubleshooting
- Must be able to lift 50 pounds
- Must have reliable transportation to occasionally travel to other HCC locations
- Subject to working nights, week-ends and holidays
Competencies
- Delivering High Quality Work
- Accepting Responsibility
- Serving Customers
- Supporting Organizational Goals
- Driving Continuous Improvement
- Acting with Integrity
- Thinking Critically
- Managing Change
- Communicating Effectively
Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
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