Development and Alumni Relations (DAR) supports Johns Hopkins’ focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine—strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.

Johns Hopkins University supports a flexible work model which includes four different work modalities. This role has a modified hybrid arrangement with an onsite presence of 3 days per week. The manager will confirm the team’s core onsite days where the majority/all team members will work in the office. Employees who travel on university business can count those days towards their onsite days.

This position reports to the Director of Project and Change Management in the Office of Advancement Services and is responsible for leading one or more IT related projects within the constraints of scope, quality, time and cost to deliver specified requirements and meet customer satisfaction. Projects will be new and established, with larger departmental level complexity. Additionally, this position will examine and analyze business problems presented and recommend creative solutions in alignment with the organization’s overall technical and business strategy.

Key responsibilities: 

Lead Projects 

• Leads one or more IT related projects within the constraints of scope, quality, time and cost to meet the specified requirements to the satisfaction of the customer.
• Coordinates the people, work and resources involved. Works with technical managers to identify resources necessary to carry out the project.
• Gather information to plan, organize, direct, implement and evaluate requirements and tasks. Ensure all requirements and objectives are properly documented at project onset. Identify deviations from the plan. Escalate decisions and unresolved issues.
• Owns project documents and communication plans. Maintains project documents which may include scope documents, project plans, project charters and communication plans, within the established PMO process. Maintains issues list and coordinates the resolution. Effective use of PMO project management system.
  

Business Solutions Analysis 

• Elicit, define and document business process needs for new, existing and/or enhanced products, services, or optimized business processes.
• Work independently with domain experts on low to medium complexity work to ensure clarity of the problem/opportunity. Facilitate customer demands, evaluate requests, manage prioritization and work with the appropriate technical team to resolve issues.
• Lead discussions with the business on multiple options to help address the root cause, including various trade-offs and recommended approach. Assist with the triage of production-related issues.

Communicate effectively with all project stakeholders and participants 

• Understand project interdependencies and shared responsibilities for resource management that may span multiple IT disciplines.
• Work proactively through facilitation and communication to minimize conflicts. Identify and communicate areas where resources allocation is not aligned with the need. Communicates needs for resources to managers throughout the organization.
  
• Adapt to issues that have the potential to impact project milestone dates. Be prepared to communicate changes in plans to accommodate. Anticipate political sensitivities and communicate appropriately.
• Provide a single point of contact for business stakeholders and act as a liaison between stakeholders and the department. Be flexible to accommodate changing climates both within and outside the organization. Serve as escalation point for issues that arise.
  
• Communicate project status, issues, and budget. Prepare status reports, presentations appropriate for various levels of management and staff. Present reports on project status and budget.
• Create and distribute meeting documents including agendas, minutes and issue lists.
  

Develop and manage project requirements 

• Facilitate project requirements development and tracking.
• Support effective stakeholder engagement efforts, seeking to understand broad user needs and how related IT systems are being used in business context.
• Document and catalog project requirements. Conduct project requirements gathering efforts. Gather end-state goals and objectives. Gather and record success criteria for implementation. Create and review data gathered for overall project justification. Create needs analysis documentation. Gather data for budget estimates, scope, resource and implementation time estimates.
• Ensure that software/hardware solution aligns with business requirements throughout implementation process.
• Develop prioritization process and develop a business justification for the project. Justification should include possible ROI or alignment with businesses strategic initiatives.
• Identify impacts across teams and coordinate to manage dependencies and potentially competing priorities.
• Develop test cases and perform and coordinate user-acceptance testing.

• Bachelor's degree required, preferably in information systems, business administration, management or project management. Work experience may be substituted for degree to the extent permitted by JHU equivalency formula.
• Requires 4 years relevant experience, including 2 years of project administration.
• Additional education and/or participation may be substituted for experience

• Preferred degree in Information Systems, Business Administration, Management or project management.
• Project Management Certification is preferred.
• Effective meeting management, presentation, time management and communication skills.
• Ability to plan, organize, direct, implement and evaluate processes to lead people and manage resources to achieve desired result.
• Must be goal oriented, pragmatic, self-disciplined, and organized with ability to facilitate, interact effectively with all levels of management.
• Ability to monitor and evaluate information, and to make necessary adjustments to procedures and program implementation.
• Awareness of need for timely communication, able to identify potential barriers and strategies, and able to synthesize and integrate information.
• Relies on experience and judgement to plan and accomplish goals.

Classified Title: IT Project Administrator 
Job Posting Title (Working Title): Associate Director, IT Projects   
Role/Level/Range: ATP/04/PD  
Starting Salary Range: Minimum: $62,899 - Maximum: $110,000 (targeted salary: $86,000; commensurate with experience) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30am-5:00pm 
Exempt Status: Exempt 
Location: JH at Keswick 
Department name: 60013826-Advancement Services 
Personnel area: University Administration