Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

This role oversees front office operations, managing customer eligibility for services, appointment scheduling, insurance verification, payment collection, and resolving system issues. Responsibilities include coordinating provider schedules, handling appointment requests, managing medical records requests and subpoenas, and engaging extensively with students and visitors.

The position includes supervisory duties, ensuring efficient customer processing, accurate information exchange, and successful appointment and billing processes—emphasis on delivering exceptional customer service, maintaining fiscal responsibility, and supervising Registration staff. Additionally, the role involves leading assigned projects such as surveys, data collection, report preparation, and presentations. This position is crucial during public health emergencies and may require Saturday work.

Essential Duties and Responsibilities

Essential Duty/Responsibility (1): | Provide hands-on customer service at the bustling front desk, including greeting customers, verifying eligibility, processing payments, offering service guidance, and addressing inquiries. Stay informed on front desk protocols through training sessions, reading materials, teleconferences, and webinars to effectively train colleagues. Develop front desk protocols, procedures, and training modules as indicated.
Percentage (1): | 40%

Essential Duty/Responsibility (2): | Supervise financial transactions, ensuring adherence to University and Health Center cash handling protocols. Collaborate with colleagues to maintain accuracy, security, and accountability in all front-desk financial operations. Perform additional tasks as required
Percentage (2): | 15%

Essential Duty/Responsibility (3): | Participate in and spearhead assigned projects, including but not limited to patient surveys, data, and information collection, and preparation of various reports and presentations related to front desk procedures, utilization, and staff development.
Percentage (3): | 15%

Essential Duty/Responsibility (4): | Adhere to established policies and standards to maintain patient confidentiality, uphold data security, and comply with all applicable regulations of the health center and university. Serve as a representative of the Health Center when interacting with students, parents, and colleagues as required.
Percentage (4): | 15%

Essential Duty/Responsibility (5): | Supervises registration staff and oversees the daily operations of patient admission and intake processes. Addresses and resolves issues concerning customer and staff access to services and collections. Conducts regular meetings with administrators and stakeholders to identify and implement solutions.
Percentage (5): | 15%

Typical physical demands of an office setting, potential exposure to communicable disease by virtue of working in a health care environment

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.