Retention Coordinator
Job Description
Full Job Description
Posting Summary
Working Title
Retention Coordinator
Role Title
12 month - Administrative - In
Role Code
01123-SW
FLSA
Exempt
Pay Band
00
Position Number
295FA743
Agency
Tidewater Community College
Agency/Division
Tidewater Community College (Div)
Work Location
Portsmouth - 740
Hiring Range
$72,127 - $109,202, commensurate w/ experience.
Emergency/Essential Personnel
No
EEO Category
A-Official or Administrator
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Varies
Sensitive Position
No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
POSITION SUMMARY:
The Retention Coordinator provides leadership and oversight for college-wide retention programming and ensures consistency in retention efforts across the college. The coordinator plans, executes and evaluates strategies and programs that enhance student retention, persistence, and graduation rates. This role involves coordinating academic and student support services and programs, conducting student success workshops, and supervising retention staff. Reporting to the Dean of Retention, the Coordinator is also responsible for data collection, assessment, and reporting to facilitate continuous improvement of retention initiatives.
FUNCTIONAL RESPONSIBILITIES:
- Supervise Support Staff:
- Oversee daily operations of Retention Advisors.
- Recruit, supervise, and evaluate staff.
- Ensure orientation, training, and professional development of staff to meet the needs of a diverse student population.
- Collaboration:
- Partner with academic and student affairs departments on progression, retention, and graduation-oriented programming.
- Work with other departments to standardize materials, training, and to ensure consistent delivery of retention initiatives college-wide.
- Assessment and Reporting:
- Collaborate with the Office of Institutional Effectiveness to assess retention initiatives.
- Request and analyze statistical reports, creating data-driven reports as needed.
- Develop and implement database applications, spreadsheets, document templates and other technology solutions to automate processes and streamline processes.
- Request and analyze statistical reports, creating data-driven reports as needed.
- Budget Management:
- Prepare and manage budgets for supplies, materials, and marketing tools for retention initiatives.
- Early Alert Program Coordination:
- Coordinate training and information sessions for faculty on the Early Alert program.
- Serve on the Early Alert Team, assessing and improving the system college-wide.
- Maintain accurate records of Early Alert participation and outcomes using Navigate.
- Develop and Coordinate Retention Initiatives:
- Plan and implement programs to support students’ academic, career, and personal development, including mentoring, bridge programs, and support groups.
- Use data and predictive analytics to design timely and strategic interventions.
- Support for Students in Academic Difficulty:
- Assist in developing and coordinating academic advising for at-risk students.
- Organize retention programs to support faculty and encourage student success through systematic referral and follow-up.
- Conduct workshops and small group activities on academic success.
- Provide faculty development focused on retention.
- Facilitate communication with faculty regarding at-risk students and retention programming.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Knowledge of counseling principles, policies, and practices especially as applied to higher education.
- Ability to work with staff from college-wide offices to plan and implement student academic advisement, retention, career and personal counseling programs.
- Demonstrated knowledge and experience or training in developing and implementing retention strategies and programs for student success.
- Ability to supervise the work of the office and evaluate staff while building a highly effective working team.
- Ability to work independently and as a team player.
- Ability to make oral and written presentations.
- Ability to organize and analyze, to negotiate and communicate effectively while establishing cooperative working relationships with a diverse array of individuals.
- Ability to interpret college policies and procedures; resolve issues, resulting in mutual respect and tolerance for varying points of view.
- Ability to interpret data, strong analytical skills including data gathering, analysis, assessment and evaluation, and evidence-based planning.
- Ability to write/create reports using data analysis.
- Demonstrated skill in managing budget, equipment and institution resources.
- Master’s degree in counseling, student personnel services, adult learning, higher education, or a related field from a regionally accredited college or university.
Additional Considerations
- Demonstrated understanding of and commitment to the comprehensive mission of the community college.
- Experience working at a community college or other institution of higher education.
- Demonstrated knowledge of and ability to use an electronic student information system and other electronic technology.
Operation of a State Vehicle
No
Supervises Employees
Yes
Required Travel
Some
Posting Detail Information
Posting Number
FAC_1394P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
08/15/2024
Job Close Date
09/05/2024
Open Until Filled
Agency Website
TCC.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Unofficial transcripts will be accepted with the application; however, no offer of employment will be made prior to official transcripts being provided to the college.
Actual salary will be determined based on individual qualifications and experience with consideration for internal alignment factors. The college offers an excellent benefits package.
Actual salary will be determined based on individual qualifications and experience with consideration for internal alignment factors. The college offers an excellent benefits package.
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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