Location:

Essential Functions

Maintains a safe working environment by following Airgas/Red-D-Arc's health and safety guidelines.

Provides excellent customer service to all accounts.

Provides follow-up to leads that are sent to the area via Web, Associations, etc. Provides timely follow-up to customer's requests. Ensures walk in customers are handled in a timely manner including equipment returns.

Processes credit card charges. Communicates daily with Outside Sales Associate on inquiries and/or orders received. Prepares quotes for outside sales and fax to clients as required. Coordinates equipment requirements for efficient order fulfillment and cost containment. Plans and directs customer orders with the service department. Communicates with the service department and/or shop supervisor in regards to equipment shipments and arranges orders for shipment.

Ensures proper generation of rental agreements and associated documents. Arranges freight and transportation.

Assists with vendor purchasing. Assists with parts and equipment inventories.

Performs other related duties as required.

Competency Statements

• Leadership: Must be able to guide and mentor associates. Must be able to delegate and follow-up effectively.

• Relationship Building: Must be able to communicate effectively.

• Decision Making: Must be able to work independently while making decisions based on company policies and objectives.

• Problem Solving: Must be able to proactively and methodically deal with conflicting goals and challenging situations.

Education

• Post secondary education equivalent to a College diploma.

Experience

• Greater than three years of customer service in an industrial/rental environment is preferred.

• Working knowledge of positioning equipment, welding applications and equipment is an asset.

Skills and Abilities

• Attention to detail and solid organizational skills.

• Ability to effectively build relationships with customers and co-workers.

• Sales experience in either an industrial equipment rental or a welding equipment sales or rental environment (ideally construction, fabrication, and/or manufacturing sectors) an asset.

• Ability to multi-task and work independently with little supervision.

• Ability to work in a fast-paced team environment.

• Ability to make critical decisions while following company procedures.

• Ability to act proactively or find a solution with work-related problems.

• Adaptable to set and prioritize work with varying exceptions.

• Ability to work with a wide variety of people with different personalities and backgrounds.

• Communicates with clarity, verbally in one on one or group situations, and over the telephone.

• Communicates well in writing by composing clear documents.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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