General Statement

The Digital Inclusion Specialist is a member of a team of professionals that implement the mission and vision of Quinsigamond Community College's Adult Community Learning Center. The Digital Inclusion Specialist is responsible for assisting students and staff with affordable internet access, device acquisition, digital skills, and application support. The Specialist will work directly with staff and students to assess and build their skills so they can access and engage in synchronous and asynchronous class modalities. The Digital Inclusion Specialist will design and oversee the digital skills curriculum that is integrated into the ESOL and GED/HiSET curriculum.

Supervision Received

Reports directly to the Director of the Adult Community Learning Center.

Supervision Exercised

Supervises part time Digital Inclusion Specialist

Duties and Responsibilities

• Develop and enhance staff's digital skills.
• Lead and organize digital workshops for staff throughout the year.
• Design and oversee the integrated digital literacy curriculum for both the ABE and ESOL curriculum.
• Oversee workshops and classes that will be offered during the year for students.
• Provide a scheduled, clearly communicated time for office hours, in which a student can visit if they need assistance with accessing their academic platforms or other aspects of their technological learning.
• Communicate frequently with individual staff and students regarding their progress towards their goals.
• Oversee and participate in the series of in-class digital literacy sessions relevant to the needs of adult students.
• Administrator of the Northstar Digital Literacy account
• Support teachers during lessons that are integrating technology in class.
• Coordinate the laptop loaner program with the library.
• Participate and assist in the all-staff meetings, including planned fall and spring orientation weeks, common planning, curriculum development meetings, ongoing professional and program development activities, and directing orientation activities with students.
• Stay up to date with industry standards in digital inclusion (NDIA- National Digital Inclusion Alliance).
• Coordinate and provide new staff onboarding of technology components in the program.
• Coordinate with the appropriate staff regarding students in need of additional services.
• Manage the programs social media sites and assist in designing and maintaining the programs website.
• Assist the program in collecting required student information for reporting purposes.
• Actively support the teaching and learning process; practicing honesty and integrity in and out of the classroom; strive to create and support a student-centered environment while fostering academic innovation and excellence.
• Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respect the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
• Embrace the ideals of diversity and inclusiveness and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
• Provide flexible, responsive, and high-quality service to all, be they students, community, or staff, and continuously assess processes and procedures and revise accordingly.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree
• Strong written and oral communication skills
• Proficient with O365 and excellent computer skills
• Strong organizational and interpersonal skills
• Experience working with adults from diverse ethnic, racial, and linguistic groups.
• Ability to travel locally and statewide